Customer Service/Billing

Our Customer Service mission is to answer Vineland Municipal Utility inquiries in a knowledgeable, timely and friendly manner.  We accept connect, disconnect and transfer of service orders for electric and water utilities.  We also answer billing inquiries as well as make payment arrangements on outstanding balances.  For customer service please dial (856) 794-4021 (Monday—Friday from 8:30 a.m.—5:00 p.m.)

Customer Service/Billing Inquiries

For all Customer Service and Billing inquiries such as request for disconnect, connect, transfer of service, and billing issues, please dial (856) 794-4021

Emergency Service or Reporting of Outages

For after hours emergency service or to report an outage, please call our emergency number at (856) 794-4280.

Water Service or New Construction

For water service or new construction please dial (856) 794-4056.

New Construction or Electric Metered Service

For electric service for new construction or electric metered service, please dial (856) 794-4300

Medical Alert Support

If you or someone who lives with you is dependent on electrically operated life-support equipment, you may apply for special consideration in case of interruption of service. If you provide us with a statement from your doctor and the company supplying the equipment, you will be given priority in the service restoration. We cannot guarantee uninterrupted service, nor can we always predict how long an outage will last, but we will make every attempt to restore service as soon as possible. Please print and fill out the medical alert form below, and fax it or bring it to our Customer Service Department along with a statement from your doctor and the company supplying the equipment.

If approved, Medical Alert will remain active on your account for one (1) year. At that time, if it still applies, please submit a new medical application for consideration. For more information call (856) 794-4021.

Medical Alert Form

Connecting Service Information

TO APPLY FOR ELECTRIC/WATER SERVICE:

If you are buying a home, please bring proof of ownership when you come in to make application. A deed, agreement of sale, or settlement papers will be accepted. No deposit is required. A $15.00 service charge for electric and a $25.00 service charge for water will be added to your first bill. Any unpaid water or electric charges from previous addresses must be paid before service is connected.

If you are renting, please bring your occupancy permit, your lease and Photo ID. If you do not have a lease, written proof of tenancy from your landlord will be necessary. A deposit of $100, $200 if your apartment/house has electric heat, is due at the time you make application. A $15.00 service charge will be added to your first bill. Tenants do not need to make application for water service. Any unpaid water or electric charges from previous addresses must be paid before service is connected.

Please note that we do not provide same day service. We require 24 hours notice.

Payment Information

Payments

We accept cash, check, money order, pre-authorized payment plan (bank drafting), and online credit card payments accessed from our website.

Payment Arrangements

If you are having trouble paying your bill you may be eligible for a payment arrangement. Please contact our customer service department at 794-4021. It is important that we discuss account information with the party of record. A representative will review your account and advise you of your options. If an arrangement is offered to you, it must be kept to ensure service. If the service is disconnected for non-payment, we are unable to guarantee a time of restoration. Usually your service will be reconnected the same day.

Listed below are assistance organizations that may be able to provide assistance to you should you have trouble paying your bill:

Tri County Community Action Agency — 856-451-6330

Salvation Army — 856-696-5151

Catholic Social Services — 856-691-1841

Social Services — 856-691-4600

Tom VanNoord

Supervisor of Accounts

(856) 794-4000, ext. 4013

Email

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